News & Events > 18th Annual Tom Ferguson Gulf Coast Crawdad Boil & Trade Show > 2024 Crawdad Classes

18th Annual Tom Ferguson Gulf Coast 2024 Crawdad Boil Classes

As part of our desire to promote the professionalism of our industry, Tasco Auto Color is pleased to present the following classes to be held at the 18th Annual Tom Ferguson Gulf Coast Crawdad Boil and Trade Show. Reservations are requested but not required.

Classes will be held on 5/9/2024 at the Ford Arena before the Crawdad Boil begins.

Collision Advice: Extraordinary Customer Experiences

Guest Speaker Sheryl Driggers
​1 - 4 pm
Join us in an experiential session on creating Extraordinary Customer Experiences with Collision Advice's Coach, Speaker, and Facilitator, Sheryl Driggers. We will dive into the principles differentiating customer service from extraordinary customer experiences.
 
  1. Learn to read guests' DISC styles and master the art of personalized communication for seamless interactions.
  2. Embrace the power of empathetic listening to foster deeper connections and understanding.
  3. Whether engaging on the phone or face-to-face, prioritize relationship-building to elevate every interaction. From initial appointments to final delivery, discover how to deliver Personalized, Competent, Convenient, and Proactive service at every touchpoint, ensuring lasting impressions and creating Raving Fans.
  4. Elevate your approach and leave a lasting impact with every interaction. Join us for an enlightening journey toward extraordinary customer experiences.
 

CCC: “Tips & Tricks” and What’s New

2 hour class
2 - 4 pm
CCC will present subtle “Tips & Tricks” that can increase efficiency and use of CCC products.

EasyRepair: Engaging Today's Digital Customer: Transforming Collision Repair for Tomorrow

1 hour class
2 - 3 pm or 3 - 4 pm
Dive into the evolving world of collision repair, where digital innovation paves the way for unparalleled efficiency and customer satisfaction. This engaging class will explore cutting-edge industry practices and the transformative power of technology in auto care. Discover how tools like EasyRepair are leading the charge in redefining service delivery, enhancing operational workflows, and elevating customer experiences. Join us to learn how embracing digital tools can not only solve traditional challenges but also unlock new opportunities for your business in the collision repair landscape.

Hunter: State of the Industry: ADAS

1 hour class
2 - 3 pm or 3 - 4 pm

Norton: Material Cost Recovery by Norton

1 hour class
2 - 3 pm or 3 - 4 pm

The class will help shops understand our products better in order to capture material costs and/or supplements during the repair/replacement process.